Happy Staff Means Happy Customers
Eliminating employee burnout and reducing employee turnover are two keys to success for any restaurant. Hiring and training new staff is an energy and resource drain on restaurants. Though employee turnover is the result of many factors, employee burnout is often the main culprit. By spotting the most common signs of employee burnout and learning ways to combat it in time, you can reduce employee turnover and grow your bottom line.
Telltale Signs of Employee Burnout
THEY ARE OFTEN TIRED, LATE, AND CALL IN SICK
Employees who are overworked and overwhelmed are more likely to face mental and physical health issues, which affects their work. If they are burned out, employees often experience lack of sleep that can lead to poor attendance. What may look like apathy can actually be a sign of distress. This will negatively affect the experience of your customers.
THEY MAY NOT ACT LIKE THEMSELVES
If an employee seems more negative, short-tempered, or withdrawn than usual, take note. Withdrawal can be a sign of dissatisfaction or detachment. Pessimism can be a symptom of feelings of inadequacy or ineffectiveness, not just a bad attitude. If you notice an employee acting strangely, take them aside and make sure their issues are addressed. A manager’s support can reduce the rate of disgruntled employees.
THEY ARE LESS ENTHUSIASTIC ABOUT THEIR WORK
When employees feel overlooked and that their efforts are unappreciated, they may disengage. Employees may lose their motivation, which negatively impacts customer experience. If an employee appears to be slacking off, it may be that they feel their work isn’t getting the attention it deserves. A good manager will notice these changes. A great manager will keep the team motivated and impart appreciation for their efforts.
How to Combat Employee Burnout Before it Strikes
ENCOURAGE BREAKS (AND FOLLOW THROUGH!)
If employees don’t take time to recharge and refocus, they can burn out quickly. In a recent study, more than half (59 percent) of workers claimed to feel burned out. These feelings decreased when supervisors encouraged employees to take breaks. This positive effect took hold even if employees did not actually take a break. Make sure to schedule breaks around times when the restaurant is busiest and encourage your team to use them.
CREATE A SUPPORTIVE WORK ENVIRONMENT
Your staff should feel comfortable coming to their manager with concerns. One easy way to foster this dynamic is through regular check-ins by a manager. Remember, an employee who feels they can’t mention their problems may find that the easiest solution is for them to let the stress get the best of them. What’s worse, some employees may even go so far as to quit.
PROVIDE EMPLOYEES WITH GROWTH OPPORTUNITIES
It is important that employees are empowered and supplied with opportunities for ascension in the restaurant ranks. This can keeps staff on task and motivated to work hard in their current role, instead of searching for jobs elsewhere.
By knowing how to spot employee burnout and the best practices for how to combat it, you can reduce employee turnover. Not only will staff stay motivated, but they’ll also feel more valued and comfortable in their current role. The happier your staff, the happier your customers. To learn more about a better way to hire, learn about our new HIRE tool.